FAQs: Find answers to frequently asked questions about the platform
Frequently asked questions
For Users
Browse our Shop, select the product you would like to purchase, choose the quantity, and click Add to Cart or Buy Now. Follow the checkout steps to complete your purchase.
Orders are typically processed within 1–3 business days before shipment.
Delivery times depend on your destination and the shipping method available at checkout. Carrier delays, holidays, weather, and other circumstances may affect estimated delivery times.
When tracking is available, you will receive a shipping confirmation email with your tracking information once your order has been dispatched.
Please contact us within 7 days of delivery and include your order number along with clear photos of the product and packaging. We will review the issue and, when applicable, arrange a replacement or refund.
No. Our products are intended for general wellness and lifestyle use and are not intended to diagnose, treat, cure, or prevent medical conditions. Please review individual product information carefully and seek appropriate professional advice if you have specific health concerns.
Visit the individual product page for product information, size, ingredients or scents, suggested uses, and other important details. If you have a question before purchasing, please contact us.
Visit our Contact Us page and send us your name, email address, order number if applicable, and your question. Our team will respond as soon as possible.
Please contact us within 7 days of delivery and include your order number along with clear photos of the product and packaging. We will review the issue and, when applicable, arrange a replacement or refund.
For hygiene and safety reasons, opened or used wellness and personal-care products cannot be returned or refunded. Products should also be kept in their original packaging.
Approved refunds are returned to the original payment method. The time required for the refund to appear may vary depending on your payment provider.